Legal & Privacy

Behavioral Health Services of Greater Cleveland (“BHSOGC,” “we,” “our,” or “us”) takes your right to privacy seriously and wants you to feel comfortable using our website (www.bhsogc.com). This Privacy Policy addresses personally identifiable information (“data”) that may be collected through this site.

This policy does not apply to entities that are not owned or controlled by BHSOGC, nor does it apply to individuals who are not employees or agents of BHSOGC or under our control.

Registration for services, contact forms, or email communications may require you to provide a valid email address, phone number, or other basic contact information. You are not required to provide additional personal information unless you choose to do so.

Please be aware that the information you provide may identify you personally. While we take reasonable precautions to protect your data, information submitted online may be subject to unintended disclosure in rare cases, such as unauthorized system access.

As with many websites, BHSOGC may automatically collect general technical information stored in server logs, including:

• IP address
• Browser type
• Device information
• Cookie data

If you engage in services, additional information such as health or treatment-related data may be collected in accordance with applicable laws, including HIPAA.

Your data may be used to:

• Customize and improve your experience on our website
• Provide behavioral health and related services
• Communicate with you regarding appointments or inquiries
• Process billing or administrative needs
• Comply with legal and regulatory obligations

We make reasonable efforts to prevent your data from being shared with third parties except in the following circumstances:

(i) As outlined in this Privacy Policy;

(ii) When your consent is obtained;

(iii) When services require interaction with third-party providers (e.g., scheduling, billing, or hosting services);

(iv) When required by law, legal process, or law enforcement;

(v) When necessary to enforce our policies or protect our legal rights or property; or

(vi) In the event of a business transfer, merger, or acquisition.

If you follow links from our website to other websites, we encourage you to review their privacy policies.

Registration for services, contact forms, or email communications may require you to provide a valid email address, phone number, or other basic contact information. You are not required to provide additional personal information unless you choose to do so.

Please be aware that the information you provide may identify you personally. While we take reasonable precautions to protect your data, information submitted online may be subject to unintended disclosure in rare cases, such as unauthorized system access.

As with many websites, BHSOGC may automatically collect general technical information stored in server logs, including:

• IP address
• Browser type
• Device information
• Cookie data

If you engage in services, additional information such as health or treatment-related data may be collected in accordance with applicable laws, including HIPAA.

If you opt in to receive SMS (text message) communications from BHSOGC:

• You may receive appointment reminders, service updates, or administrative notifications
• Message frequency may vary
• Standard message and data rates may apply
• You may opt out at any time by replying “STOP”

SMS consent is not shared with third parties or affiliates.

This website is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 without appropriate parental or guardian consent. For questions regarding minors, please contact us directly.

Changes to this policy may occur from time to time. If significant changes are made, notice will be provided through a prominent posting on our website or via email if you have provided one.

While this Privacy Policy outlines standards for maintaining data security, and we make reasonable efforts to uphold those standards, we cannot guarantee absolute security. Factors beyond our control may result in unauthorized access or disclosure. Accordingly, BHSOGC makes no warranties regarding the security or non-disclosure of data.

If you have any questions about this Privacy Policy or this website, please contact:

Behavioral Health Services of Greater Cleveland

Email: info@bhsogc.com

Website: www.bhsogc.com

Phone: 866-466-9591 x 0